Question 1

How to book your stay at Castel Victoria ?

Accepted Answer

You can book the room of your choice on castelvictoria.com or by calling directly on +33 321 900 100. In addition, you can also simply book from your Smartphone on our mobile portal.

Question 2

Why do I have to book with a credit card?

Accepted Answer

You need a bank card to guarantee your reservation, whether you have booked on castelvictoria.com or by phone. During the fair, event or high occupancy period, partial or full prepayment of your stay may be required with a bank card.

Question 3

Where can i park my car ?

Accepted Answer

We have a private car park available on reservation at a cost of 25 euros per night. The hotel is located in the "green zone" of the city, in which zone you can park at the hourly rate of 1 € / hour or 17 € for a duration of 24 hours. In addition, the City offers a free day for one day of purchased parking (two consecutive days). This area is free during the week but payable during weekends, "bridges", public holidays and summer school holidays, you will find the link to the parking around our hotel on the "contact" page.

Question 4

How can I do a group booking?

Accepted Answer

For group bookings, you can send your request by filling out our form or by calling us directly.

Question 5

Is booking on castelvictoria.com secure?

Accepted Answer

Yes, your reservation is secure and especially the information of your bank card and other personal data. This security is guaranteed by a secure http server. All booking information is SSL encrypted and is provided in a secure environment.

Question 6

What are the reception hours?

Accepted Answer

The reception is open from 7 a.m. to 11 p.m.

Question 7

From what time can I check in on the day of my arrival?

Accepted Answer

We guarantee the room from 4 p.m. However, if you wish to check-in earlier, we advise you to call us beforehand so that we can arrange to prepare your room first. Luggage storage is also available throughout the day.

Question 8

What time should I leave the room on the day of my departure?

Accepted Answer

The room must be vacated by noon. However, we can store your luggage in the luggage room if you still want to go for a walk in town.

Question 9

How much does the breakfast cost at the Hotel Castel Victoria?

Accepted Answer

Breakfast is 15€ / adult / day.  11 € for children aged 6 to 12 and free for children under 6.

Question 10

What time can I have breakfast?

Accepted Answer

Breakfast is served between 7 a.m. and 10 a.m. However, if you wish to take it before 7:00 am, please inform us at the desk.

Question 11

How much does the night cost for children?

Accepted Answer

When you book a room, whether you are a person or two the price is the same (you pay an additional tourist tax and breakfast). If you are 2 adults and 1 child you will need to add an extra bed at a rate of 20 € / night depending on the type of room chosen.

Question 12

Do the rooms have phones?

Accepted Answer

The rooms do have a phone, however the cost of your conversations remains at your expense.

Question 13

Is there a refrigerator in the rooms?

Accepted Answer

The rooms do not have a fridge, however we can store some of your products / food in a fridge reserved for hotel guests, where only the reception has access.

Question 14

Are the rooms wheelchair accessible?

Accepted Answer

We do not currently have an elevator. We have 2 rooms on the ground floor for people with reduced mobility.

Question 15

Are dogs accepted?

Accepted Answer

Pets are not allowed in the hotel rooms but are welcome in the Fooding Mood's Bar, on the rooftop and in the garden.

Question 16

What is the difference between a king-size bed and a queen-size bed (dimensions)?

Accepted Answer

A queen-size bed has a mattress of dimension 160x200 while the king-size will be larger with a dimension of 180x200.

Question 17

When should I pay for my stay?

Accepted Answer

You can pay for your stay either on arrival, on departure or at the time of booking directly online according to the conditions of sale.

Question 18

Is my credit card automatically debited when booking online?

Accepted Answer

It all depends on the specified cancellation conditions. If you have reserved a promotional or last-minute rate, we will debit the card upon booking, and you will not be able to cancel. If this is not the case, we only make a pre-authorization and you will pay either on arrival or on departure.

Question 19

Is it possible to book at the Castel Victoria hotel without a credit card?

Accepted Answer

No, you need a valid credit card to book either online on castelvictoria.com or by phone.

Question 20

How can I modify my reservation?

Accepted Answer

You can directly modify your reservation on the reservation email received or by contacting us by phone on +33.3.21.900.100 or by email at info@castel-victoria.com.

Question 21

What are the cancellation policies for the hotel Castel Victoria ?

Accepted Answer

Cancellation conditions vary depending on the rate booked.
If you book a public, rack rate, you can cancel free of charge up to 48 hours before the arrival date.
If you reserve a preferential rate, last minute, if you cancel upon booking, the entire stay will be due.

CASTEL VICTORIA

FOODING MOOD'S BAR
Le Touquet - Paris Plage

AN HOTEL IN THE HEART OF THE TOUQUET

3D VIRTUAL VISIT

COSY ROOMS

Cosy Room

Cosy Room

Cosy Terrace Room

Cosy Terrace Room

Privilege Room

Privilege Room

OUR OFFERS

BLACK FRIDAY !

BLACK FRIDAY !

RELAXATION AREAS
OF THE HOTEL

THE MOOD

THE LOUNGE

THE LIBRARY

ZEN GARDEN

YOUR PERSONALIZED EVENTS

JOIN US

RELAX NEAR THE HOTEL

CASTEL VICTORIA

FOODING MOOD'S BAR Le Touquet - Paris Plage

AN HOTEL IN THE HEART OF THE TOUQUET

3D VIRTUAL VISIT

COSY ROOMS

Cosy Room

Cosy Room

Cosy Terrace Room

Cosy Terrace Room

Privilege Room

Privilege Room

OUR OFFERS

BLACK FRIDAY !

BLACK FRIDAY !

RELAXATION AREAS OF THE HOTEL

THE MOOD

THE LOUNGE

THE LIBRARY

ZEN GARDEN

YOUR PERSONALIZED EVENTS

JOIN US

RELAX NEAR THE HOTEL

FOODING MOOD'S BAR
Le Touquet - Paris Plage

RELAXATION AREAS
OF THE HOTEL